However, if you are in Australia or New Zealand and you wish to access or correct the Personal Information that Mantra Group Limited and its subsidiaries (Mantra, us or we) hold about you or you have a complaint about how we collect, hold, use or disclose your personal information or have a privacy related issue such as refusal to provide access or correction, please use our processes below so that we can help.
ACCESS AND CORRECTION
Where you notify us that your Personal Information is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information unless we are authorised not to do so by law. Should we decline your request to correct your Personal Information we will provide you with a written explanation setting out the legal reasons for doing so.
If you are unhappy with a response that you have received, and if Privacy Act applies, you may direct your complaint to the Office of the Australian Information Commissioner (OAIC) in Australia, or if the NZ Privacy Act applies, in New Zealand to the Office of the Privacy Commissioner (OPC). The details of the OAIC and OPC are as follows:
*As amended 20 May 2019.