Mantra Sydney Central 4 stars

Customer review rating (ALL Rating) 4.0/5 1,147 reviews

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Mantra Sydney Central - Image 1
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438 Sussex Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Wireless internet access is available to you so you can stay in-touch online during your visit

  • Just a 10 minute walk to the International Convention Centre Sydney.

  • A leisurely 10 minute walk to Sydney's beautiful and iconic Darling Harbour.

  • Conveniently just a 10 minute walk to Central Station, so you can spend your days exploring

Our accommodation(s)

Room

Open Plan Family Suite 2 Queen Beds

  • 5 pers. max
  • 50 m² / 538 sq ft
  • Bedding 2 x Queen size bed(s)

Hotel location

Mantra Sydney Central

438 Sussex Street
2000 SYDNEY
Australia

GPS:-33.878974, 151.205026

Telephone
Fax +61 2 9280 1411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,147 reviews

TripAdvisor Rating  3.5/5  2,785 reviews

Ideal for a room only, short stay. Clean and comfy.

TripAdvisor rating 4.0/5

craziesue TripAdvisor review

Hotel is perfectly located in the city centre, with the Chinatown tram stop directly outside. We only stayed for one night and found it clean and comfortable. We were upgraded to a suite, as we were celebrating a special Anniversary. It was spacious, well appointed and had a small balcony. We didn't hear much traffic noise. The hotel is old and could do with a refit, but the bed was comfy and the kitchenette more than adequate. The bathroom toiletries were very good. There is no lounge area in the hotel, just a small lobby, but there is secure luggage storage. I would stay here again, for a night or two.

Great location

Customer review rating 4.5/5

Jess Couples - Confirmed reviews ALL

Great location, lovely staff. The room was spacious and comfy.

Dear Jessica K., We very much appreciate your comments regarding your stay at the Mantra Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessie Yong Assistant Manager

Fifth bed a disaster

Customer review rating 0.5/5

Kerry G. Families - Confirmed reviews ALL

The hotel is well located and the staff are lovely however we booked a stay for five adults. The fifth bed/sofa bed was so excruciatingly uncomfortable that half way through the night I gave up and slept on the floor. I’ve since had to go to remedial massage to deal with back pain. Very disappointed. If you wish to sell someone five adult beds please ensure they receive 5 beds. This is false advertising. Please before you sell this fifth bed again I would love to see you sleep in it for the night and let me know what you think.

Dear Kerry, Thank you for taking the time to tell us about your experience at the Mantra Sydney Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry for the shortfalls and please be rest assured that we are taking the appropriate measures to address the problem shared with the additional bedding to ensure improvements can be made. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alana Friend

Good stay

Customer review rating 4.5/5

Visara P. Couples - Confirmed reviews ALL

Good location and nice service

Dear VISARA p., We very much appreciate your comments regarding your stay at the Mantra Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessie Yong Assistant Manager

Very Tired

Customer review rating 2.0/5

Bruce C. Business - Confirmed reviews ALL

The room was very tired with a broken microwave, broken toilet roll holder so paper was hung from broken metal piece, and although I paid extra for housekeeping, all they wanted to do was collect rubbish.

Dear Bruce, We very much appreciate you sharing feedback form your stay with us at Mantra Sydney Central. We are sorry to hear of the shortfalls in your experience and value your feedback. We are looking into each of these areas shared with our team to ensure we can work through improvements for our product and guest experience. This feedback is really important and valuable to us and we will be working to make improvements. Thank you for sharing and it is our hope to provide you a better experience in the future. Kind Regards, Alana Friend General Manager

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Other web-users rate our hotel

  • 1,114 reviews 9.5/10 Location
  • 1,115 reviews 6.2/10 Room
  • 828 reviews 8.1/10 Service
  • 24 reviews 6.1/10 WiFi
  • 567 reviews 5.2/10 Comfort
  • 477 reviews 5.5/10 Cleanliness
  • 216 reviews 3.1/10 Amenities
  • 190 reviews 3.8/10 Vibe

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